Privacy Policy

1. Introduction

Welcome to Kavaché, a premium automotive care brand operating under Detailing Angel Private Limited ("we," "our," or "us"). We respect your privacy and are strongly committed to protecting the personal information you share with us. This Privacy Policy details how we collect, use, disclose, and safeguard your data when you visit our website, use our client portal, apply for a franchise, or utilize our premium automotive detailing, coating, and protection services.

By accessing or using our services, you expressly consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

2. Information We Collect

We may collect several types of information from and about users of our services, including:

• Personal Identifiers: Name, email address and phone number.
• Vehicle Data: Vehicle make, model, manufacturing year, color, and registration number (license plate).
• Service History: Records of services purchased, warranty periods, and invoices.
• Warranty Claims: Written descriptions of issues and photographic evidence submitted during the claim process.
• Franchise Applications: Business background, investment capacity, and professional experience submitted via our franchise portal.
• Usage Data: Information on how you access and navigate our website, including pages viewed (e.g., blog articles) to improve user experience.

3. How We Use Your Information

We utilize the collected information strictly for the following operational and business purposes:

• Service Delivery: To generate and maintain accurate e-Warranty cards for your vehicle.
• Authentication: To securely log you into our client portal using One-Time Passwords (OTPs) sent to your registered email or phone number.
• Communications: To send automated transactional emails regarding service completions, warranty activations, claim submissions, and status updates.
• Claim Processing: To assess and adjudicate warranty claims based on provided photographs and descriptions.
• Business Development: To evaluate prospective franchise applications.
• Content Improvement: To analyze which blog articles and guides are most helpful to our visitors, allowing us to produce better content.

4. Data Sharing and Third-Party Services

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers who assist us in operating our business. These include:

• Database & Authentication Infrastructure: We utilize Firebase (a Google service) to securely store client records, service histories, and facilitate OTP-based authentication.
• Email Communications: We use SMTP providers (such as Gmail/Zoho) to deliver transactional email notifications.

These third parties are bound by strict confidentiality agreements and are prohibited from using your personal data for any purpose other than providing services to Kavaché.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. You acknowledge that you provide your personal information at your own risk.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you (available via your Client Dashboard).
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data, subject to our legal obligations to maintain transaction records.

To exercise these rights, please contact us using the details provided below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: